Business communications 1200 to 1500 words

You should use ACE process to prepare an effective proposal. Below are the points that

you must address inside your proposal.

a) Discuss in detail how you will come up with the strategy of dealing with the complaints.

Please come up with solutions to solve the problem and state the reasons why you choose

these solutions. (35 Marks)

b) If you are facing difficult clients, discuss how you will propose solutions based on the

lessons you have learnt in your business communication module. Please state the complains from difficult clients and propose solutions based on the lesson you have learnt

in your business communication module. (35 Marks)

c) Craft a check list on how you will handle future clients and the areas of improvement

you would recommend. A minimum of 5 key points, based on what you have learnt from

your module should be discussed. (30 Marks)

Your proposal should follow clear organization of report-writing:

1. Cover Page

2. Executive Summary

3. Table of Contents

4. Introduction

5. Body

6. Conclusion

7. References

8. Appendixes

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