Operations Management Discussion 1
Customer Service – Zappos”
- From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
- E-Activity: Watch the video Chapter 1, titled The Zappos Family on Nightline, (9 min 16 s). Be prepared to discuss.
- Choose at least two OM activities in Exhibit 1.1. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
- Exhibit 1.1 Attached.
***This is a discussion, NOT a paper. Need 2 strong paragraphs and references. ***