Communicating Organizational Structure and Purpose- 2 Part

Organizations can be very complex entities. Some of the factors which have an impact on the degree of complexity include:

  • the number of distinct locations/facilities being operated
  • the distance between locations/facilities
  • the number of departments/services within the organization
  • the number of employees and executives in the organization

There a variety of documents which organizations develop in an effort to clearly communicate their organizational structure and purpose; among them are: Organizational Chart, Mission Statement, Objectives, and Philosophy.

Part 1 – Create an Organizational Chart

Imagine you are employed in the HIM department of a large acute care facility. Your department manager has noticed that the current facility’s organizational chart is outdated and has asked you to develop a new one to distribute.

Use the departments and reporting lines outlined below to develop an organizational chart showing the spans of control.


Reporting lines

  • CEO/Administrator
  • CFO
  • CIO
  • CMO (chief medical officer)
  • HIM department
  • Nursing Department
  • Medical Services (such as cardiology, neurology, obstetrics)
  • Admissions
  • IT
  • Risk Management
  • Utilization Review
  • Billing Office
  • Human Resources
  • The CEO/Administrator oversees each department. The CFO, CIO, and CMO, Risk Management and Human Resources Director report directly to the CEO/Administrator.
  • The HIM Department, Admissions, and Billing Office report directly to the CFO.
  • The nursing department, medical services, and utilization review report to the CMO.
  • The IT Department reports directly to the CIO.

How to Develop an Organization Chart in Microsoft Word.

To access the organization chart function, open a new Word document.
Click on Insert on the menu bar. Click on SmartArt. Click on Hierarchy then choose the styles you would like to try. The first two styles might work the best and they are the most traditional for organization charts. Click on your style choice and then click OK. This will open a new chart for you to edit and fill in. Be sure to save it as you work.

To write text in a box, simply double click on the box. The font will adjust to fit the box as you type. To add boxes, click on the box nearest to the location where you want to add a new box. On the menu bar, click on Add Shape and choose the placement from the list of choices. The box will automatically be added. Continue until you have completed your chart. Don’t forget to save your work.

You may need to adjust your page layout and/or margins, to get your chart to fit on one page.

Part 2 – Review a Mission Statement and Write Supporting Goals

The hospital is undertaking a mission awareness initiative to involve employees in understanding how the work of the organization supports the mission. An organization’s goal and objectives drives the mission. All work performed in the organization should support the mission or be directly related to the mission. The CEO would like to gage employee understanding of measurable goals that support the mission and is asking employees to write 3 measurable goals that employees see as important to the mission.

Rasmussen Medical Center’s Mission

“Rasmussen Medical Center’s mission is to improve the health of the communities we serve. We commit our skills and resources to the benefit of the whole person by providing the finest in health care, while addressing the physical, emotional and spiritual needs of individuals and their families.”

  1. Review the mission statement above that depicts the purpose of the overall organization.
  2. Write 3 measurable goals that would aid the hospital in achieving its mission.

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